Glenn Kowalski, president and MacLab founder, has a background in technology and music. He is an expert diagnostician who brings a thorough knowledge of print graphics, systems management, networking, servers and troubleshooting. He is responsible for sales as well as scheduling, quality control and managed services. Glenn is also the MacLab support manager and as we like to say, air traffic controller. In his other life, he plays in a rock and roll band.
Tyrone Green, Senior Support Technician, brought over nine years of technical service experience specializing in troubleshooting Macintosh hardware, software and networks when he came to MacLab in 1999. Tyrone’s technical interest began at Falcon Microsystems/GTSI providing Macintosh depot and field service. He then moved to Clinton Computer as an Apple technician. He further developed his skills at Universal Communication Inc., formerly Advanced Laser Graphics. Outside work, Tyrone enjoys his bowling league and Indycar races.
Chatura Udagedera is MacLab’s remote support specialist and bench technician. If you haven’t encountered his charm you’re in for a pleasant surprise. Chatura spent time at Apple, MacUpgrades, and Computer Highways where he held positions from Sales Consultant to Technician. At Lyft, he was responsible for getting new employees to connect, develop, and do their best work.
Anita Reid, Office Administrator, keeps things under control at the front. Come through the door and you’ll be greeted by her welcoming smile, or you might encounter a friendly call or email. Anita has worked at wellness spas, fitness centers, and other health care offices including NIH & Children’s National Medical Hospital. Anita is passionate about customer service. In her spare time, she likes traveling, going to concerts in the park and listening to Jazz & Blues music with family and friends.
Scott Shields, Bookkeeper, keeps the MacLab books in order. After all, we have to pay our bills too, right? Scott takes care of these things and has been doing so for a long time. After earning a degree in PoliSci from UC Irvine, Scott moved east on a White House Internship. Although exciting, he realized that one could not live on politics alone and got a “real” job. After working as the business manager for a design firm for five years, Scott began keeping the books at MacLab.