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Apple Business Manager

Apple Business Manager ensures that every Apple device you purchase is associated with your corporate account before it’s shipped to you. That enables zero-touch configuration and eliminates much or even all of the manual set up. Here’s how we make this happen.

We’ll work with someone at your company to set you up with two Apple programs: Apple Custom Store and Apple Business Manager. You will merely need to respond to some email messages from Apple and a call with Apple to verify that they agree to Apple’s Terms & Conditions on behalf of your company.

Apple Custom Store provides a customized corporate store for purchasing Apple devices for your company. All devices purchased through your Apple Custom Store are automatically tied to your company until you intentionally release them, such as while decommissioning. This can help protect against theft or employees keeping devices they shouldn’t.

Apple Business Manager, is what enables us (or you) to enroll and manage devices purchased through your Apple Custom Store. When we say “manage” we’re talking about mobile device management, or MDM. MDM systems allow IT administrators to define “profiles” that specify your company’s settings and policies. Those might be email login credentials or security policies such as requiring each Mac to turn on their screensaver after 5 minutes of inactivity and require a passcode to unlock. An MDM system lets your company control when to install operating system updates, ensuring that nothing happens before you’re ready.

13-inch MB Pro Drive Program

Apple is servicing 13 inch non Touchbar MacBook Pros sold between June 2017 and June 2018 that contain a 128GB or 256GB solid state drive, which have an issue causing data loss. To see if your Mac is affected, visit this page and enter your serial number. If you take your computer in to be serviced, back up your entire computer first with Time Machine to an external drive. Alternatively, have a professional such as MacLab do this for you. Apple will replace the drive and return the computer to you with system software only. Your data will not be present. You (or a professional) will need to restore the data.

Best Practices to Secure Your Mac Office

10 Best Security Practices

  1. Malware monitoring and removal
  2. Strong passwords for Macs, iPhones and iPads
  3. Cloud backup in order to recover from data loss or ransomware
  4. Patch management (system updates, security updates)
  5. Device monitoring (computer performance and behavior)
  6. Data encryption for confidential information
  7. Firewall protection on the network and/or individual devices
  8. Documentation of security policies (what are the rules?)
  9. Secure password manager rather than paper, text file or spreadsheet
  10. Smart computing and education

High Sierra Update Issues

MacLab has had a number of customers come to us after applying a High Sierra update and the computer would not boot up. These updates are set to download automatically in many cases, so simply restarting the computer causes the update to proceed. In the past, this was usually safe. Unfortunately there’s an issue with these updates that can cause them to fail, leaving the Mac in an unusable state. You might see a message such as “The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged.”

Even if this has not happened to you, you may want to open up the System Preferences, go to the App Store setting, and uncheck “Install MacOS Updates.” We recommend having MacLab run these updates for you under managed services or maintenance.