Design studios, business, government and organizations of all kinds rely on MacLab to maintain their Macs. Preventive measures are the most effective approach. We can take any role you wish as your support team. Some clients find it best to have us manage all their Mac needs, while others contact us for occasional trouble-shooting. Our support strength is in our experience, teamwork, unique and unified approach.
Installation and Configuration
We can install new Macs, networks and servers custom tailored to your needs. Migrating from an old Mac to a new one requires careful steps to make the experience seamless. MacLab can transition the account information, data and applications from your old computer quickly and smoothly.
Maintenance includes resolving issues, pro-active care, projecting future needs, and consultation. Because we have a large client base and stay current with hardware and software conflicts, we apply that knowledge to your system. We make recommendations for improving your workflow and go down your punch list of questions. Clients with maintenance agreements increase productivity, budget more effectively, and receive a discount.
Remote support saves time and money. This can be by phone, email, or screen sharing. We have dedicated remote support staff on hand.
We know it’s urgent to get you up and running as quickly as possible. If you can’t do your job, it’s urgent. The first step is to begin with phone and remote support. MacLab is available to answer calls, emails and support tickets quickly every day of the work week. If the issue requires an in-person visit we can be on-site as soon as the same or next business day.
Repairs & Upgrades
Buying a new Mac is not always necessary, especially if your old computer can be brought up to speed without spending much. Ask about upgrades. We’ll give you a quote and consult on the upgrade or repair, comparing it to the price of a new computer. MacLab can upgrade Macs long out of warranty, making them well worth keeping. This includes replacement drives, batteries and much more.
A good backup is critical for everyone. This includes the necessary hardware and software and selection of data. MacLab offers a secure and effective on site and cloud backup service for workstations and servers. Backup status reports and alerts are sent via email and all backups are fully monitored.
MacLab techs are highly qualified to troubleshoot any Mac issue and likely have already encountered the issue you’re experiencing. This is where a certified Mac support technician with many years of on-the-job experience working with a tightly-knit team makes the difference. MacLab has the training, experience and resources to solve the problem quickly.
When a hard drive is down for the count, we go into deep recovery mode. We have plenty of tricks up our sleeves. Often what seems to be a complex data recovery job is a quick fix. In extreme cases we send drives for clean-room data extraction to achieve the highest level of recovery possible. You can trust MacLab to get your data back.
Mobile Device Management
MacLab can set help with your mobile device management (MDM) needs. Company security is extremely important with laptops, iPads and iPhones and we can set them to be remotely wiped, locked and tracked as well as fully managed.
Networks and Security
MacLab can configure a VPN for your office and make sure your network is protected with a unified threat management device. Network security is extremely important. Malware, spyware, phishing, ransomware, and network attacks are at an all-time high.