“MacLab has supported our company’s IT needs—from maintenance, to planned upgrades, to emergency calls—for over 15 years. We consider them an essential part of our staff.” John Vance, President & CEO, Levine and Associates
Ultimate Support
Design studios, business and organizations of all kinds rely on MacLab to maintain their Macintosh computers. Lost data due to a failed Mac is not an option. Preventive measures are the most effective and least costly approach, but MacLab is well-equipped to handle the full range from consultation to data recovery. We can take any role you wish as your support team. Some clients find it best to have us manage all their Macintosh needs, while others contact us for occasional trouble-shooting. Our support strength is in our experience, teamwork, unique and unified approach.
Installation and Configuration
We can install new Macs, networks and servers custom tailored to your needs. Migrating from an old Mac to a new one requires careful steps to make the experience seamless. MacLab can transition the account information, data and applications from your old computer quickly and smoothly.
Maintenance
Maintenance includes resolving issues, pro-active care, projecting future needs, and consultation. Because we have a large client base and stay current with hardware and software conflicts, we apply that knowledge to your system. We make recommendations for improving your workflow and go down your punch list of questions. Clients with maintenance agreements have more uptime, budget more effectively, and receive a MacLab discount.
Remote Support
Remote support can save time and money. This can be by phone, email, or we can connect directly to your computer. Installing a remote connection or VPN in your office can pay for itself the first time we use it.
Emergencies
We know it’s urgent to get you up and running as quickly as possible. If you can’t do your job, it’s urgent. The first step is to begin with phone and remote support. MacLab is available to answer calls and emails quickly every day of the work week. Dedicated voice and email boxes handle the emergency after-hour calls and messages. If the issue requires an in-person visit we can usually be on-site the same or next business day.
Repairs & Upgrades
Buying a new Mac is not always necessary, especially if your old computer can be brought up to speed without spending much. Ask about upgrades first. We’ll give you a quote and consult on the upgrade or repair, comparing it to the price of a new computer. MacLab can repair and upgrade Macs long out of warranty, making them well worth keeping.
Backup
A good backup strategy is critical for every business. This includes the necessary hardware and software, timing, selection of data, and the number of backup copies. MacLab offers a secure and effective backup service covering workstations on-site and remotely. Backup status reports and alerts are sent via email and all backups are monitored from our office. We can also configure Time Machine, Retrospect, and other backup solutions or combine them with ours.
Diagnostic Troubleshooting
MacLab techs are highly qualified to troubleshoot any Mac issue and likely has already encountered the issue you’re experiencing. This is where a dedicated Mac support technician with many years of on-the-job experience and a tightly-knit team makes the difference. MacLab has the training, experience and resources to solve the problem quickly.
Data Recovery
When a hard drive is down for the count, we go into deep recovery mode. We have plenty of tricks up our sleeves. Often what seems to be a complex data recovery job is a quick fix. In extreme cases we send drives for clean-room data extraction to achieve the highest level of recovery possible. You can trust MacLab to get your data back.
Font Management
Whether you need font reorganization or help with font management software, MacLab can help. If you need a font server set up, we can do that too. Font conflicts? We can sort it out.
Networks and Security
MacLab can set up file sharing or virtual private networks (VPN). We can configure Airport Base Stations, routers and firewalls. We can install networking and make recommendations for an Internet provider. MacLab has your network needs covered.
More
We could keep going. Give us a call if you have a support need not on the list. Chances are we can take care of it.