Glenn Kowalski, president and MacLab founder, has a background in technology and music. He is an expert diagnostician who brings a thorough knowledge of print graphics, Macintosh systems management, networking and troubleshooting. He is responsible for sales as well as scheduling, quality control and hosting. Glenn is also the MacLab support manager and as we like to say, air traffic controller. In his other life, he plays in a rock and roll band.
Andrés Beriguete came to us from the Apple Store, where he worked first as an inventory control specialist and then an Apple Store Genius. Andrés’ attention to detail made him a perfect fit for remote support, hardware repairs, configuring workstations and performing upgrades. Andrés was born in the Dominican Republic and moved to Spain when he was three, where he lived more than ten years. He loves sports and considers himself a passionate fan. Football (Soccer) and Formula One racing are his favorites.
Eric Bullock has a background in photography and digital pre-press. He’s well versed in color management and is a master digital printmaker. Eric has been supporting Macintosh systems for many years, performing everything from hardware repairs to server configurations. Before coming to MacLab he was responsible for managing hundreds of Macintosh systems at Boston University Center for Digital Imaging Arts (CDIA). He’s a tenacious troubleshooter and works tirelessly to solve the problem at hand. Eric is very “hands-on” and in his spare time enjoys working on his car and tackling various home improvement projects.
Tyrone Green brought over nine years of technical service experience specializing in troubleshooting Macintosh hardware, software and networks when he came to MacLab in 1999. Tyrone’s technical interest began at Falcon Microsystems/GTSI providing Macintosh depot and field service. He then moved to Clinton Computer as an Apple technician. He further developed his skills at Universal Communication Inc., formerly Advanced Laser Graphics. Outside work, Tyrone enjoys his bowling league and Indycar races.
Marcus Heller worked at the Apple Store, then went to New York City where he serviced Macs, PCs, and servers for Broadway advertising agencies, trading firms, non-profits, and even a chocolate factory! At MacLab, he’s a happy camper because his support is entirely Mac focused. After hours, he’s a photographer, musician, and gamer.
Anita Reid, Office Administrator, keeps things under control at the front. Come through the door and you’ll be greeted by her welcoming smile, or you might encounter a friendly call or email. Anita has worked at wellness spas, fitness centers, and other health care offices including NIH & Children’s National Medical Hospital. Anita is passionate about customer service. In her spare time, she likes traveling, going to concerts in the park and listening to Jazz & Blues music with family and friends.
Scott Shields, Bookkeeper, keeps the MacLab books in order. After all, we have to pay our bills too, right? Scott takes care of these things and has been doing so for a long time. After earning a degree in PoliSci from UC Irvine, Scott moved east on a White House Internship. Although exciting, he realized that one could not live on politics alone and got a “real” job. After working as the business manager for a design firm for more than five years, Scott began keeping the books at MacLab.