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Browser Tech Alert Scam

MacLab has been receiving daily calls and emails from customers who have fallen prey in some degree to browser alert scams. These alerts pop up on your screen and tell you something is terribly wrong with your computer and to call “A Certified Live Technician” or “Apple Support.” The error message may be difficult or seemingly impossible to dismiss. Most importantly, do not call the number. The person on the other end will ask to take remote control of your computer in order to “fix” the problem. Once this unknown person has gained control of your computer, your identity and finances are at risk.

We’ve had customers report that the “tech” opened password files and asked for birthdates. At the same time they are asking the customer to pay to have the computer repaired.

Safari may appear to be stuck and not useable after this, the result of the malware. Until you can get it truly resolved, try Firefox.

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Tip: Yosemite Mail Auto Detect

Apple Mail in OS X 10.10 Yosemite has settings that should be disabled for best compatibility with Kerio Connect (our mail servers) as well as many mail servers. Without changing this setting, sending and receiving mail can be delayed significantly.

Launch Mail, then go to Mail > Preferences.

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New Life for Your MacBook Pro

Your 2010 or 2011 era MacBook Pro is an excellent candidate for a solid state drive (SSD). Does your laptop seem as if it has slowed down over the years? It probably has, due to operating system upgrades.  Solid state drives are incredibly fast because they don’t rely on moving parts. Nearly all new Macs come with SSDs pre-installed. Put one in your laptop and you’ll be amazed at how much faster your computer will be—quicker than new! Ask about our specials on 256GB and 512GB SSDs installed with data transfer.

Email: Tracking Problems

If you’d like to find out why a message was delayed or marked as spam, send us the entire message including the “header.” The header is text that is hidden by default.

To show the email header In Apple Mail, select the message, then go to the View Menu > Message > All Headers. Once you’ve done this, forward us the message.

The header text contains the the entire history of the message delivery and can be key in diagnosing a problem.

Mac AV & Malware Protection

Before buying antivirus software, consider the source of the problem. Nearly all malware and viruses come from the Internet. Use an email provider that filters viruses, a network security device (firewall) and a good backup.

If you’re careful about downloads, don’t click nefarious email links, and don’t share files, you can probably get by without additional protection as long as you’re not in a high security setting. The Mac OS has built-in protection. If you go this route, stay up to date with security releases. In addition, it wouldn’t hurt to scan your drive from time to time with antivirus software.

Read on for a few apps we recommend:

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Mavericks for Designers?

Graphic Designers considering upgrading to OS 10.9 Mavericks might want to hold off for at least a little bit. Here is the compatibility status of a few major players.

Adobe Creative Suite/Creative Cloud: “No major issues.” Adobe statement here.

Extensis Suitcase: Update coming for Suitcase Fusion 5 soon.
Update: Suitcase Fusion 5 version 16.0.4 includes OS X Mavericks compatibility.

QuarkXPress: 10.01 coming shortly. 9 may have an update end of Nov.
Update: QuarkXPress 10.01 has been released with Mavericks compatibility.

Summary: Give it a little time. Proceed with caution!

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