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High Sierra Update Issues

MacLab has had a number of customers come to us after applying a High Sierra update and the computer would not boot up. These updates are set to download automatically in many cases, so simply restarting the computer causes the update to proceed. In the past, this was usually safe. Unfortunately there’s an issue with these updates that can cause them to fail, leaving the Mac in an unusable state. You might see a message such as “The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged.”

Even if this has not happened to you, you may want to open up the System Preferences, go to the App Store setting, and uncheck “Install MacOS Updates.” We recommend having MacLab run these updates for you under managed services or maintenance.

WannaCry Ransomware and Macs

By now you’ve probably heard of the world-wide ransomware attack, “WannaCry.” It has brought down over 200,000 systems in 150 countries including major medical organizations by encrypting data and holding it for ransom. Lucky for Mac users this is a Windows-only attack. However, ransomware for the Mac is alive and well. Make sure your network and devices are protected and you have a recovery plan.

Implement a firewall with quality network protection, turn on Mac OS Firewall in the Security section of the System Preferences, use Malware/Antivirus protection (we recommend Bitdefender + MacLab’s Malware detection) and check that your backup allows you to revert all data to a time before an attack.

Protecting Against Ransomware

Ransomware is malware that disables your computer data until you pay a fee. This is done by encrypting the files so they are unreadable. There is no way to access your files without the “key” held by the hacker. Obviously this is serious as it has the potential to render all user data useless. There is now ransomware targeting the Mac.

Paying the ransom is a bad idea. There is no guarantee the data will be unlocked and you encourage this behavior. MacLab’s cloud backup cannot be encrypted by ransomware and is excellent protection. Another recommended level of protection is to have a firewall with advanced threat detection such as Kerio Control. Lastly, be sure routine maintenance is performed to keep up with security patches.

Learning to Adapt

When you buy a new MacBook or MacBook Pro, be prepared with adapters for connecting devices. Apple has given a single type of connection, the USB-C port.

Here’s what you may need:

Many adapters you can get from Apple, MacLab, or elsewhere but beware low quality products that can damage your new computer. Here’s an article picking some specific adapters that might be helpful. If you have MacLab source the computer purchase we can work with you to ensure you have everything you need.

adapter

Spills and Thrills

We get a number of customers that come in to MacLab with permanent damage to laptops due to spills. Apple doesn’t cover liquid damage under warranty or even under Applecare. Laptops can be protected from splashes and small spills by a good keyboard cover. KB Covers are thin and difficult to detect they’re even present. A keyboard cover could save you thousands. These covers also protect against wear and tear. Ask us for one for you MacBook, MacBook Pro, or MacBook Air.

Get a free KB Cover with any new Mac laptop you purchase through Maclab with configuration/installation until September 30.

KBkeyboardcover

Refurbish Your MacBook Pro

Your MacBook Pro might seem to be dragging with all the updates Apple has released in the last few years. There are two upgrades that will make a huge difference—installing a solid state drive (SSD) and adding RAM. These upgrades can make your laptop super speedy and ready to take on the latest Mac OS. The cost is lower than ever and much lower than a new computer. MacLab can do the job quickly including transferring all your data to the new drive.

It’s important to identify other sources of slowdown such as malware and failing hardware. Our free monitoring service can alert us of problems before they become serious. Ask us for more information.

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