There are many stages of drive failure and levels of recovery. The first and simplest is directory damage. There’s a file on the drive that keeps track of the location of all other files. This directory can become confused and mis-represent what is on the drive. It can be repaired for minimum cost if caught soon enough.
Physical damage is more serious. Traditional drives consist of spinning “platters” much like phonograph records. Moving parts wear and break down. We’ll remove the drive from your Mac if necessary and retrieve the data carefully. If it needs to go to the next level, we send it to one of our recovery specialists. We partner with the best data recovery companies in the U.S.. If it’s at all possible to get data back, we can do it.
Of course backing up your data is the best practice and we’d be glad to help you with your own personalized plan. Don’t be caught without a backup.
MacLab has been receiving daily calls and emails from customers who have fallen prey in some degree to browser alert scams. These alerts pop up on your screen and tell you something is terribly wrong with your computer and to call “A Certified Live Technician” or “Apple Support.” The error message may be difficult or seemingly impossible to dismiss. Most importantly, do not call the number. The person on the other end will ask to take remote control of your computer in order to “fix” the problem. Once this unknown person has gained control of your computer, your identity and finances are at risk.
We’ve had customers report that the “tech” opened password files and asked for birthdates. At the same time they are asking the customer to pay to have the computer repaired.
Safari may appear to be stuck and not useable after this, the result of the malware. Until you can get it truly resolved, try Firefox.
Apple just introduced the 12 inch MacBook, thinner and lighter than any previous laptop. Similar to the MacBook Air, it has little in the way of connections, in fact it has only one expansion port, which doubles as both power and USB. This MacBook has no fan (a first for Apple) and the keyboard takes practically the entirely width. Apple has worked hard to fit 12 inches of screen space in a small footprint and calls this “the future of the notebook.” Two models are available at $1299 and $1599. Choose processor, drive size and even color (silver, space gray, gold). Check back with us to see how these are doing in the field.
The MacBook Air received processor speed upgrades and Thunderbolt 2, while the 13 inch MacBook Pros now has an upgraded processor and the new “Force Touch” trackpad (also found on the 12 inch MacBook.
If you’re on the go with your laptop and a mobile drive, there’s always the possibility of it dropping. So why not get a little extra protection? The G-Drive ev RaW is shock resistant up to 1.5 meters (that’s almost 5 feet). You can take the cool blue bumper on and off and it’s warranted for 3 years. Pretty nice. A terabyte for $129.95. Yes, we have them.
Text Cleaner 3.7 adds the ability to work directly within Adobe’s Creative Cloud layout applications—InDesign CC, InCopy CC, InDesign CC 2014 and InCopy CC 2014 as well as QuarkXPress 10 to handle multiple text correction tasks concurrently.
Text Cleaner is the tool used by graphic designers, editors and web designers, to reduce text cleanup time to seconds.
Additional features and details can be found on the Text Cleaner web site.
The new Mac Mini is finally here, the first revision since late 2012. The Firewire connection has been replaced with a second Thunderbolt port (but can be resurrected with an adapter). Faster processor and graphics are available on the mid and high end models. The Mini Server is no longer an option, although the server software can be purchased through the App Store.
The $499 mini is lean and only includes 4GB of RAM that is not upgradeable. Consider getting at least 8GB and starting at the mid-range $699 model for a bit more muscle.