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New MacBook Pros

The MacBook Pros are here and they’re the lightest and thinnest to date. A Multi-Touch display called the Touch Bar replaces the function keys on all except the entry level model. Other features include Thunderbolt 3, faster graphics, Touch ID, a larger Force Touch trackpad and up to 2TB of SSD storage. You likely need adapters for your peripherals since all previously familiar USB and Thunderbolt connections have been replaced with Thunderbolt 3/USB-C ports. We’ll be happy to help sort out what’s needed. MacLab can recommend a configuration, price the new MacBook Pro for you or your office and perform the migration from your previous Mac.

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MacOS Sierra

On September 20th, Apple released MacOS 10.12, “Sierra.” This upgrade brings Siri’s voice recognition to the Mac, integrates further with iCloud and has a number of additional enhancements. We would like to stress caution before upgrading too soon. Your Mac should be checked for incompatible applications, data backed up and the health of the disk directory verified. Any upgrade can fail, rendering a computer unusable. Please check in with us for our recommendation. To be safe, have MacLab preflight your Mac and install the upgrade.

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Apple Discontinues Displays

Apple has discontinued their Thunderbolt Display and has not committed to a replacement. If you’re looking for a great Thunderbolt display for your Mac, a 4K, 5K display, or even a second display, we can help. There are plenty of options. As consultants, and as authorized dealers of just about any display manufacturer, we can select and install the right one for you and your environment.

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More Magic

Apple’s wireless input devices are now in their second generation—Magic Mouse 2, Magic Trackpad 2 and the Magic Keyboard. The primary change to all of these is the ability to recharge the batteries by plugging in a supplied cable.  Gone is the need to swap batteries and you won’t be bothered by the back panel of the mouse falling off. These new goodies require Apple’s Mac OS 10.11 El Capitan to function correctly.
 

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Data Recovery

There are many stages of drive failure and levels of recovery. The first and simplest is directory damage. There’s a file on the drive that keeps track of the location of all other files. This directory can become confused and mis-represent what is on the drive. It can be repaired for minimum cost if caught soon enough.

Physical damage is more serious. Traditional drives consist of spinning “platters” much like phonograph records. Moving parts wear and break down. We’ll remove the drive from your Mac if necessary and retrieve the data carefully. If it needs to go to the next level, we send it to one of our recovery specialists. We partner with the best data recovery companies in the U.S.. If it’s at all possible to get data back, we can do it.

Of course backing up your data is the best practice and we’d be glad to help you with your own personalized plan. Don’t be caught without a backup.

Browser Tech Alert Scam

MacLab has been receiving daily calls and emails from customers who have fallen prey in some degree to browser alert scams. These alerts pop up on your screen and tell you something is terribly wrong with your computer and to call “A Certified Live Technician” or “Apple Support.” The error message may be difficult or seemingly impossible to dismiss. Most importantly, do not call the number. The person on the other end will ask to take remote control of your computer in order to “fix” the problem. Once this unknown person has gained control of your computer, your identity and finances are at risk.

We’ve had customers report that the “tech” opened password files and asked for birthdates. At the same time they are asking the customer to pay to have the computer repaired.

Safari may appear to be stuck and not useable after this, the result of the malware. Until you can get it truly resolved, try Firefox.

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